Standing Order

Using standing orders, you can:

• Pay any company on our list.
• Move money to someone new (either a person or company) by selecting 'Set up a standing order' in 'Move Money'.
• Pay existing recipients who you've previously paid through your online banking.

If the company you wish to pay does not appear on our list, go to the Move Money section and set up a payment to Someone New.

When you've set up a payment to Someone New, their details will be saved on your account, so you'll be able to pay them without filling in their account details again, you'll be able to choose them from the 'To' dropdown list in Move Money.

How do I create a standing order?

To create a standing order to a known recipient you'll need:

• The frequency of the payment
• The amount
• The payment start date
• Reference
• The name and account details of your recipient.

To create a standing order to someone new you'll need:

• The frequency of the payment
• The amount
• The payment start date
• Reference
• The name and account details of your recipient.

You’ll also need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code.

A standing order reference is a mandatory code unique to your account, provided by the billing company.

Its purpose is to distinguish your payments from anyone else’s, in order to process them correctly. It is usually your account number or customer number, as provided by the company you are paying.

If your payment is to an individual (eg. Friends or family), your reference is simply so that the recipient can identify where the payment came from.

Failure to provide a valid reference may result in your payment being returned, so make sure you enter it correctly.

This is up to you; you can set up your standing order to run indefinitely (no end date), or it can run for a fixed period of time.

If you only have an expiry date for your standing order, when setting it up we will automatically calculate the number of payments you need to make.

You can set up your standing order instruction to run at any frequency of your choosing (e.g. weekly, monthly, quarterly, yearly).

Yes, you can cancel your standing orders at any time, but it is not possible to stop a payment on its due date. Cancellations must be requested before 9pm the previous working day.

You can cancel your standing orders at any time using online banking or our mobile app.

To do this in online banking:

1. Log in to online banking.
2. Select the account with the standing order you want to cancel.
3. Go to 'Planned payments'.
4. Scroll to 'Standing orders'.
5. Select the standing order you want to cancel.
6. Select 'delete'.

Mobile app:

1. Log in to the mobile app.
2. From the current account screen or the main menu choose "Payments & transfers".
3. Next, select "View or cancel scheduled payments". If you have more than one account select the account you wish to view.
4. Select "Standing orders".
5. Choose the standing order you wish to cancel.
6. Select "cancel this payment".

The payment will reach the recipient on the due date (processed on working days only).

You can sort your direct debits and standing orders into date or alphabetical order.

1. Log into your online banking.
2. From Your Accounts page, select the account you wish to sort your direct debits and standing orders, for by clicking 'View Account'.
3. Select Planned Payments from the fourth tab across the page.
4. On the right hand side, you can toggle between sorting in Date order or by Recipient