Help and info for customers
How can I deposit cash or cheques?
You can pay money into your account via a Co-operative Bank branch, Post Office, by cheque or via a transfer from another account. Learn more >
Changes to smile telephony services
You can still call us between 6am - 10pm to carry out certain transactions on your account like; making a complaint, speaking to our Berevement Support Team and increasing or decreasing your overdraft. Learn more >
Where is my nearest branch and when is it open?
As a smile customer, you can use Co-operative Bank branches. Use our branch locator to find the one closest to you. Learn more >
How do I increase my overdraft limit on my smile current account?
Just log into your online banking and send us a secure message. Learn more >
What happens if I put too much money in my Cash ISA?
If you put too much money in your smile Cash ISA, we’ll return the money to you either by paying the funds into another account held in your name with the Co-operative Bank or by cheque. Learn more >