Help and info for customers
How can I deposit cash or cheques?
You can pay money into your account via a Co-operative Bank branch, Post Office, by cheque or via a transfer from another account. Learn more >
How do I register my smilemore current account and its additional benefits?
If you’ve already signed up to smilemore benefits, you can change them annually. Learn more >
Can I prevent my new account details being given to someone who sends one-off payments to my old account?
When you switch accounts, any payments made to the old account will automatically be sent to the new one. The sender is then notified of any new account details. Learn more >
How do I increase my overdraft limit on my smile current account?
Just log into your online banking and send us a secure message. Learn more >
What is an overdraft? And what's the difference between a 'formal' and 'informal' overdraft?
Formal vs Informal overdrafts? Lets clear this up, once and for all! Learn more >