When using the switching service, when will you move the money in my old current account to my new account?
We’ll send you a definite date when we’re going to switch your account over – Direct Debits, balance and all. Learn more >
A payment was accidentally sent to my old current account. What happens now?
We’ll arrange for payments to be automatically redirected to your new account. Learn more >
What happens if there's a mistake or delay when switching my current account?
We'll fully reimburse any charges or interest incurred. Learn more >
Will my credit rating be affected by switching my Current Account?
If you apply for a current account with us, you'll be subject to searches with credit reference agencies. Learn more >
I've asked my bank to stop debit card transactions from my current account. What happens now?
Our Current account switch service shouldn't interfere with this process Learn more >
How do I let creditors know my new bank account details if I have switched accounts?
You can get a form to inform people you've switched accounts from our website. Learn more >
One of my Direct Debited companies sent me a letter saying they haven't received a payment from my current account. What do I do?
The simplest way may be to phone the company, check your details and update them if needed. Learn more >
Can I prevent my new account details being given to someone who sends one-off payments to my old account?
When you switch accounts, any payments made to the old account will automatically be sent to the new one. The sender is then notified of any new account details. Learn more >