How do I change my contact details and login information?
You can change your contact details and login information in online banking.
You can change your:
- Address
- Email address
- Contact number(s)
- Password
- Security code
Log into online banking and visit your Homepage and then follow the instructions on screen. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code.
When changing your contact details, we will send a verification code to the contact details we currently have for you, not your updated details. Please allow 1 Business Day for your phone number or address to be updated.
You can also update your email address and phone number in our mobile app. To do this:
- Log in, and tap 'More' in the bottom right corner while you're on the main accounts screen
- Tap 'My settings and details'
- Tap 'Personal details'
- Tap 'Edit' on the email address or phone number you'd like to update
- Once updated, tap 'Save'.
We'll ask you to verify the change by using your fingerprint, passnumber, or Face ID.
Don't have online or mobile banking? You can call us on +44(0)3457 212 212 (Call Charges).
Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.Call us from the UK and abroad.