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  5. I have locked myself out of my smile online banking account.

I have locked myself out of my smile online banking account.

If you have been locked out of your online account you can reset your details online. Visit our online banking login page.

If you have forgotten your username select ‘I can’t remember my username’. You’ll then be taken to a screen to enter your email address. A reminder of your username will be sent to your email address.

You'll then be taken to a screen where you will be asked to reset your security details. You will need a card reader to do this. If you do not have a card reader, please call us on 03457 212 212 (6am - 10pm, 7 days a week) (Call Charges).

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