Useful forms and important documents

Please see below for a list of our most frequently used forms. You can also get help if you want to query a debit or credit card payment.

To download a form, simply click the relevant link from the list. If required, complete and return it to the address provided on the form.

You will need to use Adobe Acrobat reader to view these forms.

Find out more about joint accounts

Find information on a lost or dormant account

There is a free online service to help you find a lost account.

My lost account website

Query a debit or credit card payment

If you disagree with a payment on your account, there are a few different options you can take, depending on whether you think it’s fraudulent or genuine.

Get the help you need in our transaction help hub.