Our registered address is:
The Co‑operative Bank p.l.c.
P.O. Box 101
1 Balloon Street
Registered in England and Wales No. 990937.
smile is a trading name of The Co‑operative Bank, which is authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority (No.121885).
The Money Advice Service is a great, impartial resource for gathering information and tips about everything from budgeting to taking out a mortgage.
You can also call the Money Advice Service helpline on 0800 138 7777 ( ).
We're all ears when it comes to feedback – especially if you feel like we could've done better. So call us, send us a secure message, post us a letter (typed up or hand-written, we love letters) or drop us an email. Our Make a complaint page has everything you need to get in touch with the right people on the right number, address, or URL.
We take the privacy and security of our customers extremely seriously.
That’s why we only use our customers’ personal information to:
To confirm that our marketing emails are genuine, every customer e-mail sent by us will include the last part of your postcode.
You can learn more about how we protect our customers on our security and fraud page.