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Important information


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Our registered address

Our registered address is:

The Co‑operative Bank p.l.c.

P.O. Box 101

1 Balloon Street

Manchester

M60 4EP

Registered in England and Wales No. 990937.

Who regulates us

smile is a trading name of The Co‑operative Bank, which is authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority (No.121885).

The Money Advice Service

The Money Advice Service is a great, impartial resource for gathering information and tips about everything from budgeting to taking out a mortgage.

You can also call the Money Advice Service helpline on 0800 138 7777 ( Call charges ).

Giving feedback or making a complaint

We're all ears when it comes to feedback – especially if you feel like we could've done better. So call us, send us a secure message, post us a letter (typed up or hand-written, we love letters) or drop us an email. Our Make a complaint page has everything you need to get in touch with the right people on the right number, address, or URL.

Privacy and security

We take the privacy and security of our customers extremely seriously.

That’s why we only use our customers’ personal information to:

  • Provide products and services they may have requested.
  • Identify them when they contact our support team.
  • Provide a better service or suggest another product they might be interested in.
  • Send email updates about service changes.
  • Provide credit assessments and review/operate accounts on their behalf.

Email security

To confirm that our marketing emails are genuine, every customer e-mail sent by us will include the last part of your postcode.

You can learn more about how we protect our customers on our security and fraud page.