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Contactless Card Security

Contactless card payments are covered by the same protection as standard debit and credit cards, and if you are the innocent victim of fraud you will get your money back.

As with any type of card any loss or theft must be reported as soon as possible.

When using contactless, as a built-in security measure you’ll be prompted to enter your PIN from time-to-time to ensure you are the genuine customer.

What makes Contactless cards secure?

Contactless uses the same advanced technology as chip and PIN cards to keep your transactions safe.

When your new card is issued it must first be used as a chip and PIN/signature card so that we know your card has not got into the wrong hands. For added security we’ll also ask you to enter your PIN from time to time during a contactless transaction. Our existing robust card fraud detection and prevention systems will continue to help protect you when using contactless.

The security built into the chip on a card means that it generates a unique code for each individual transaction so if any data was intercepted from the reader or otherwise it would not work if someone tried to use it again.

What stops someone else using my card if it’s lost or stolen

If your wallet is lost or stolen then your cash is lost but should your card be used fraudulently, providing you are the innocent victim you will not suffer any financial loss. If your card is lost or stolen the important thing is to report it to us as soon as you become aware.

To restrict the possibility of fraudulent use, contactless cards must be used for a chip and PIN transaction every so often so we know your card is still in your possession. This therefore limits the amount of times a card could be used.

Spending on contactless cards is restricted to less than £30 per transaction limiting the amount that could be spent fraudulently if your card were to get into the wrong hands.

If you see a transaction that you do not recognise you should contact us immediately.

Has there been any fraud on contactless cards?

There is currently no evidence that fraudsters are targeting contactless cards and the likelihood of this is expected to remain low. As always, we encourage you to take a conscious approach to the security of your card by:

  • always remaining vigilant, looking out for anyone acting suspiciously, hanging around key pads, ATM’s or generally standing ‘too close’
  • looking after your card at all times treating it as carefully as you would cash
  • regularly checking your bank statements (preferably before your paper statement arrives) and reporting any unauthorised transactions immediately
  • keeping your PIN details secure and never sharing with others

Remember if you are an innocent victim of any type of fraud with the Co-operative Bank you will not suffer any financial loss as a result.

Be Card Smart Online

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.