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Proof of identity needed

Learn about what you can use for proof of identity and where to send it.


In this article

Summary

When you open an account or take out one of our products, we’ll often ask for some proof of identity — so we can confirm who you are and where you live.

This page lets you know which proof of identity documents we accept and where to send them.

If we ask you for proof of identity and address, you’ll need to send two separate documents.

Please be aware that you can’t use the same document for both.

Documents you can use as proof of identity

  • Current valid passport
  • Current full or provisional Photo-card driving licence
  • Current full old style UK driving licence
  • Current full EU or EEA Photo-Card driving licence
  • Biometric residence permit
  • Centrally issued EU and EEA national identity cards
  • Current valid Shotgun licence or Firearms certificate
  • Current valid Northern Ireland Electoral Identity Card
  • Instruction from a UK Court appointing an individual: Court of Protection or Grant of Probate only
  • Benefits entitlement letter (including Government-issued pensions)
  • HMRC tax notification letter (issued in the last 12 months)
  • The following documentation can also be used if you are under 18 to prove your identity:
  • Birth certificate / Adoption certificate (under 18s only)
  • National Insurance card (under 18s only)
  • NHS medical card/letter (under 18s only)
  • HMRC letter / Job Centre letter confirming issue of National Insurance number (UK Citizens under 18s only)
  • Current child benefit letter (under 18s only, dated within the last 12 months)
  • Professional reference from a person in position of responsibility (under 18s only, must be dated within the last 3 months)

Documents you can use as proof of address

  • Current full or provisional Photo-Card driving licence
  • Current full EU or EEA Photo-Card driving licence
  • Current full old style UK driving licence
  • Benefits entitlement letter (including Government-issued pensions, dated within the last 12 months)
  • HMRC tax notification letter (issued in the last 12 months)
  • Letter confirming residency from a nursing home/care home (issued within the last month)
  • Local Authority council tax bill (valid for current tax year)
  • Recent utility bill (not a mobile phone bill and issued within the last 6 months)
  • Recent statement from an EU regulated bank/building society/credit card/ mortgage showing current address and an active account (Mortgage Statements valid for the current year/ Current account, Savings and credit card statements dated within the last 3 months)
  • Tenancy agreement/ rent payment schedule from a housing association, local authority or public sector landlord only (not a private arrangement and dated within the last 12 months)
  • Current valid shotgun licence / Firearms certificate
  • Home visit to current address (for sales undertaken by Relationship Manager’s only)
  • Student loan letter / statement confirming house address (valid for current academic year)
  • University letter of Introduction (current to the academic year)
  • The following documentation can also be used if you are under 18 to prove your address:
  • NHS medical card / letter (under 18s only)
  • HMRC / Job Centre letter confirming issue of National Insurance number (UK Citizens under 18s only)
  • Current child benefit letter (under 18s only)
  • Professional reference from a person in a position of responsibility (under 18s only and dated within the last 3 months)

Where to send your documents

For smile current accounts:

Applications Team

Co-operative Bank PLC

PO BOX 200

Delf House

Skelmersdale

WN8 6WT

For smile credit cards:

Applications Team

Co-operative Bank PLC

PO BOX 200

Delf House

Skelmersdale

WN8 6WT

For smile personal loans:

The Co‑operative Bank PLC

Delf House

Southway

Skelmersdale

WN8 6NY

For smile savings:

Account opening

The Co‑operative Bank

PO Box 50

Delf House

Skelmersdale

WN8 6GH

For Britannia savings products:

Britannia,

FREEPOST (15796),

Britannia House,

Leek,

Staffordshire Moorlands

ST13 5RG