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Proof of identity needed

Learn about what you can use for proof of identity and where to send it.


In this article

Summary

When you open an account or take out one of our products, we’ll often ask for some proof of identity — so we can confirm who you are and where you live.

This page lets you know which proof of identity documents we accept and where to send them.

If we ask you for proof of identity and address, you’ll need to send two separate documents.

Please be aware that you can’t use the same document for both.

Documents you can use as proof of identity

  • Current passport (with English translation).

    Passport must be in-date and not expired.

  • Current UK driving licence – photocard type (full or provisional).
  • Identity photocard or national identity photocard from a non-UK EU or EEA member state. Which countries are included?
  • Valid shotgun licence or firearms certificate.
  • Northern Ireland electoral ID card.
  • Instruction from the Court appointing an individual: Court of Protection or Grant of Probate.
  • Letter or document confirming you’ve received state benefits from a government agency (including government issued pensions).

    Letter must be dated within last three months or valid for current tax year.

  • Recent HMRC tax notification or assessment letter, or statement of account.

    Letter must be dated within last three months or valid for current tax year.

  • The following documentation can also be used if you are 16 or under to prove your identity.
  • Passport.
  • Biometric residency permit.
  • ID cards (EU/EEA).
  • Letter from Benefits Agency.
  • Valid shotgun licence (ages 14+).
  • HMRC and Job Centre letter confirming issue of NI number.
  • Birth/adoption certificate.
  • NHS medical card/letter.
  • Confirmation of GP registration document.
  • Professional reference from person in a position of responsibility.

Documents you can use as proof of address

  • Current UK driving licence – photocard type (full or provisional).
  • Old style UK driving licence (full).
  • Tenancy agreement with local authority, housing association or public letting agency, or letter showing you rent a home from them.
  • Valid shotgun licence or firearms certificate.
  • Letter confirming that you live in a nursing home or care home.

    Letter must be dated within the last month.

  • The following documentation can also be used but must be dated within the last three months or valid for the current tax year.
  • Letter from benefits agency or other government agency confirming your right to benefits or pension.
  • Recent HMRC tax notification or assessment letter, or statement of account.
  • Local authority tax bill.
  • Statement or letter from UK regulated bank / building society / credit card / mortgage / life insurance / investment showing that you’re a customer.
  • Utility bill other than a mobile phone bill.
  • Solicitor's letter confirming recent house sale, purchase or land registry confirmation.
  • The following documentation can also be used if you are 16 or under to prove your address.
  • Biometric residency permit.
  • ID cards (EU/EEA).
  • Letter from Benefits Agency.
  • Valid shotgun licence (ages 14+).
  • HMRC and Job Centre letter confirming issue of NI number.
  • NHS medical card/letter.
  • Confirmation of GP registration document.
  • Professional reference from person in a position of responsibility.
  • Statement from UK regulated bank/building society.
  • Life insurance certificate.

Where to send your documents

For smile current accounts:

Applications Team

Co-operative Bank PLC

PO BOX 200

Delf House

Skelmersdale

WN8 6WT

For smile credit cards:

Applications Team

Co-operative Bank PLC

PO BOX 200

Delf House

Skelmersdale

WN8 6WT

For smile personal loans:

The Co‑operative Bank PLC

Delf House

Southway

Skelmersdale

WN8 6NY

For smile savings:

Account opening

The Co‑operative Bank

PO Box 50

Delf House

Skelmersdale

WN8 6GH

For Britannia savings products:

Britannia,

FREEPOST (15796),

Britannia House,

Leek,

Staffordshire Moorlands

ST13 5RG