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Message to customers

I’m pleased to confirm that on 1 September 2017 we have successfully completed a substantial capital raise enabling us to continue as a standalone entity with values and ethics and customer service continuing at the heart of our business.

As we celebrate 25 years of our customer-led Ethical Policy, we believe this investment will also enable us to realise our potential as the UK’s leading ethical bank.

We now look forward to keep on improving our service to you and building on the commitments set out in our Ethical Policy – in our products and services; in how we operate as a bank; and in how we campaign on your behalf. Our new partnership with youth homelessness charity Centrepoint is just one great example of our values and ethics in action.

We value your customer loyalty very strongly, so may I take this opportunity to thank you for your ongoing support.

Liam Coleman, CEO

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.