If you suspect you’ve received an email, text message to unsolicited correspondence from a scammer, please forward it to the address below:

ive_seen_a_scam@smile.co.uk

• Please do not click on any links within the message or reply to the message with any of your details. smile will never ask you for any information (account details, card numbers, PINs or passwords) via email. If you receive an email requesting this information, report it immediately to us.
• If you've entered any of your details or replied to the email with your details please call us immediately on 0870 6000 217 (lines are open from 9.00am to 5.00pm, Monday to Friday).
• To find out more about avoiding scam messages and protecting your PC from spyware & viruses or to report any message you receive please visit banksafeonline.org.uk and getsafeonline.org

Banking and security go hand in hand. So when your bank’s online, it’s only natural to want even more security than usual. That’s why smile has invested in a number of top-notch security systems, which ensures your personal information, and your cash, is as safe as a duster in a students house.

We’re the first UK online bank to be accredited with the ISO27001 Information Security certification. That means we have an extremely secure Internet Banking service

And that’s just for starters. Here, you can learn about the other security features we employ to keep thieving hands off your cash and prying eyes away from your details.

Find out how we protect you and what we do and what we don’t do , and get hints and tips on Internet best practice . We’ve even created a glossary for any technical jargon you might not understand.

You can also take a look at the latest Internet scams by going to www.banksafeonline.org.uk and tell us if you’ve seen something you think we should be aware of.

Every day, people throughout the UK are falling victim to scams of one kind or another. It could be an unexpected prize draw or lottery win, or a chance to invest in an exciting new money-making or investment programme. But remember - if it sounds too good to be true, it probably is. Find out more.