Since we launched smile we've been keeping track of all the questions you ask us. We've developed this area of the site to provide you with answers to all of your commonly asked questions.

To use help simply select 'help index' from the left and you'll be guided through a range of options until you reach a list of questions and answers for your particular query.

You'll also find all smile terms and conditions and tariffs here as well as a glossary which contains all the jargon that we have to include on the site.