smile's award winning customer service team is available via email or telephone 24/7. Here's how you can get in touch:
secure message - This includes letting us know you plan to use your credit or debit card abroad, send a secure message including the cards you will be using and where and when you are going - find out more
email - If you've got any general non-account enquiries or have a suggestion you can email us in the
feedback box below. For security reasons, please don't email your account details, personal info or include any attachments.
phone - You can call us too. Here's the numbers you'll need to know:
call 0870 (THE BANK) 843 2265 if you've got any general enquiries
call 0800 526 149 to activate your debit card
call 0845 600 6000 if your card is lost, stolen or you suspect card fraud
call us from abroad on +44 161 477 1927(Please dial carefully)
Minicom/ Textphone users can call 0845 608 0019
mail - Write to us at: PO Box 600, Delf House, Skelmersdale, Lancashire WN8 6GF.
If you are asked to complete a bank/branch address for any standing order or Direct Debit mandates, please use the address above.
If you want to pay in a cheque, you can send it to us or pay it in via any UK Post Office or branches of The Co‑operative Bank. Post it
to us with a completed paying in slip or to our freepost address: smile, FREEPOST NEA 14877, Northampton, NN4 7BR.
For details on paying-in foreign cheques click here.
If you want to chat to the people from smile invest click here
Please note: phone calls may be monitored or recorded for security or training purposes.
Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Calls to 0870 numbers will cost no more than 8p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
