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To give you the best possible experience, this site uses cookies and by continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

forms and downloads

To make your life easier, we've put together some downloadable forms that you may find useful. Just print them off here and return them to:  smile, Freepost NWW2330A, PO Box 600, Delf House, Skelmersdale, Lancashire, WN8 6GF.

Please note: smile no longer provide pre-paid envelopes for posting cheques.  To pay a cheque into your account by post, all you need to do is pop it into an envelope along with a completed paying in slip and send it to:  smile, FREEPOST NEA 14877, Northampton, NN4 7BR

The following PDF documents will open in a new window.  Please make sure you read this important information before you purchase, it will provide you with all the details you need to help you make your decision.

How we use your personal information

current account

Terms and Conditions
Account Charges

student account

Terms and Conditions
Account Charges

smilemore current account

Terms and Conditions
Account Charges

no-notice savings account

Terms and Conditions
Tariff

cash ISA

Terms and Conditions
Tariff

loans

Terms and Conditions
Tariff

classic credit card

smile customers Terms and Conditions
Non-smile customers Terms and Conditions
Tariff

gold credit card

smile customers Terms and Conditions
non-smile customers Terms and Conditions
Tariff

smile is a trading name of The Co-operative Bank which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, subscribes to the Lending Code and the Financial Ombudsman Service, and is licensed by the Office of Fair Trading (No. 006110).

The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937