Ways to bank

It’s your money. Access it whenever you need to.

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We like to keep things simple.

And we know you probably do too.

That’s why — over the years — we’ve taken steps to let our customers do more things through their online banking. No queues. No fuss. Just good stuff.

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Online banking

Make payments, set up Direct Debits, and manage your accounts anytime, anywhere.

Tell me more about online banking
laptop

Mobile banking

Send a one off payment, up to a total of £250, to anyone within 24 hours. Without using a card reader.

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mobile phone

Apple Pay

The easy way to pay with your smile debit and credit cards.

Apple Pay Logo Tell me more about Apple Pay
Apple Devices

Automated telephone

Check your balance and make payments between your smile and Co‑operative Bank accounts.

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autotelephone

Post Office

Make deposits into your current or savings account at any UK Post Office®.

Find a Post Office
post box

Other ways to bank

You can also visit a Co‑operative Bank branch if you need in-person support.

Find a Co‑operative Bank branch
Co-operative Bank logo

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We're digital and proud.

But we know there are times when you might need to check your balance over the phone. Or deposit a cheque at the Post Office.

So if you’re unsure about where to go — or what’s the best option — you can compare our services.

Online Banking

Mobile app

Download the mobile app

Automated telephone banking

What’s automated telephone banking?

Post Office

Find your local Post Office

ATM

How do I check my balance and recent transactions? tick

Check your balance and recent transaction with Online Banking

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Check your balance and recent transaction with Mobile App

heartQuickest way

Download the mobile app
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Check your balance and recent transaction with Automated telephone banking

What’s automated telephone banking?
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Check your balance and recent transaction at the Post Office

Balance enquiry

Find your local Post Office
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Check your balance and recent transaction at an ATM

How do I make payments and transfers? tick

Make payments and transfers with Online Banking

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Make payments and transfers with Mobile App

heartQuickest way (for up to £250)

Download the mobile app
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Make payments and transfers with Automated telephone banking

Between smile & Co‑operative Bank accounts

What’s automated telephone banking?
How can I manage Standing Orders and Direct Debits? tick

Manage standing orders and direct debits with Online Banking

How can I order stationery (Cheques, card readers etc)? tick

Order stationery (cheques, card readers etc.) with Online Banking

How can I amend and update my contact or account details? tick

Amend contact and account details with Online Banking

How can I deposit cash or cheques? tick

Deposit cash or cheques at the Post Office

Find your local Post Office

For more specific queries and detail, visit our FAQs.

Important documents

pdf

Terms and conditions of use for the online and mobile banking service

Download PDF (152KB)

Unanswered questions?

    Help for existing customers

    Helpful info about current accounts, credit cards and all things smile related.

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