Paperless

‘Going paperless’ is the decision to receive your bank statements online instead of by post.

Rather than getting your statements through your door, you will be notified by email that your new statement is ready, then you can log in to your online banking to view or download it, at any time.

• You can save up to seven years of statements from the first statement after you go paperless.
• Easy access - you can print or download the PDF Statements any time you need them.
• Added security - fraudsters like paper statements - without them it's harder to steal your identity.
• Cut the clutter - we take care of the filing for you, as your online and mobile statements are stored on our secure server.
• Proof of address - just like paper statements you can use them to prove your address if you need to.

What do I need to do to go paperless?

You can go paperless on your current account and some other Co-operative Bank accounts. All you’ll need is an active email address.

To go paperless:

• From your 'My accounts' tab
• Select the account you wish to go paperless
• Click 'Statements' then 'Manage statement preferences'
• Select 'Paperless'
• Select 'Confirm'

The next statement generated will be paperless. Please note, you can only view paperless statements from the date you go paperless. Paper statements issued prior to this won't be archived online.

Can I go paperless and still have paper statements delivered?

No, your statements can only be available to view and download online or by post.

I want to go back to paper statements – can I?

Yes, you can change your mind at any time.

• From your account homepage, go to paperless settings
• Turn paper statements back on.

You’ll then receive paper statements from the next generated statement. Please note, when you receive paper statements, you’ll no longer get new PDF paperless statements.

Can I save my paperless statements on my computer?

Yes, you can download every statement as a PDF, which you can save to your computer.