Help and info for customers
How can I deposit cash or cheques?
You can pay money into your account via a Co-operative Bank branch, Post Office, by cheque or via a transfer from another account. Learn more >
Where is my nearest branch and when is it open?
As a smile customer, you can use Co-operative Bank branches. Use our branch locator to find the one closest to you. Learn more >
Where can I find out more information about payment protection insurance (PPI)?
We don’t offer PPI at present. However, if you are concerned about how you were previously sold a PPI policy, we do have a dedicated page for it. Learn more >
How do I order a replacement card? And how long will it take to arrive?
Just log into your online banking, view your current account, and then click ‘Order a replacement card’. It should take 2-3 working days to reach you. Learn more >
Changes to smile telephony services
You can still call us between 8am - 8pm to carry out certain transactions on your account like making a complaint or increasing or decreasing your overdraft. Learn more >