My new contact number is over 12 digits in length, why can’t I enter it?
We can’t accept phone numbers over 12 digits long. Learn more >
Will changing my address online affect my telephone or in-branch banking? How long will this process take?
There’ll be no difference, except that your details have been updated. This normally takes one working day. Learn more >
How do I order a replacement card? And how long will it take to arrive?
Just log into your online banking, view your current account, and then click ‘Order a replacement card’. It should take 2-3 working days to reach you. Learn more >
Useful forms and important documents
To download a form, simply click the relevant link from the list. If required, complete and return it to the address provided on the form. Learn more >
I have a Co-operative Bank and smile bank account, will changing my security code or password on one, change the details on the other?
No, your Co-operative bank security details are different to your smile account. Learn more >
Can I change my PIN?
You can change your PIN at any Co-operative Bank cash machine, and most other UK cash machines too. Learn more >
What should I do if my new address hasn't been permitted when I’ve entered it?
Contact us if you need to change your address to what’s known as a ‘non-standard’ address (like non-UK addresses, PO Boxes or ‘care of’ addresses). Learn more >