How long do I have to credit my account if there are insufficient funds to pay my cheque?
From 30th October 2017 you will have until 2pm to credit your account if there are insufficient funds available to pay a cheque. Learn more >
How will cheque credits I receive via the new digital cheque clearing cycle affect my statement?
We will only credit your account once the cheque has cleared. Learn more >
What is Cheque Imaging?
Cheque imaging is the process that enables digital images to be used for clearing and payment of cheques. Learn more >
Can I still stop a cheque through the Cheque Imaging service?
You will still be able to stop a cheque through the new service but from 30th October 2017 you will no longer be able to do this on the day it’s presented to us. Learn more >
Will a cheque debit my account quicker if it is processed by cheque imaging?
Yes, cheques will debit your account after two Business Days rather than three Business Days. Learn more >
Which banks will be able to accept cheque deposits digitally through the Cheque Imaging service?
From 30th October 2017 there are 6 banks/building societies who are expected to be able to process cheques digitally. Learn more >
Will Cheque Imaging allow me to use my existing cheque book?
Yes, you will still be able to use your existing cheque book. Learn more >
How will Cheque Imaging protect me against fraud?
Our fraud prevention controls have been updated and we will continue to contact you if we believe you have been the victim of cheque fraud. Learn more >
I am a Business customer who uses the bank’s PositivePay fraud service. How will this be impacted by the Cheque Imaging service?
You will continue to receive the report we send you, however you will no longer be able to stop a cheque on the day it’s presented. Learn more >