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  5. What will the cheque clearing timescales be if my cheque has been processed by cheque imaging?

What will the cheque clearing timescales be if my cheque has been processed by cheque imaging?

Since 30 October 2017 any cheques you have written which have been paid into a Bank using cheque imaging will debit your account after two Business Days instead of three.

From September 2018, we will start to roll out the second phase of cheque imaging, meaning any cheques you deposit with us will be cleared using the new process.

If you are depositing a cheque at a Co-operative Bank branch:

Cheque imaging will be introduced across our branch network throughout September, October and November 2018.

When you deposit a cheque at a branch, the branch will tell you if your cheque is being processed via cheque imaging or by the current cheque clearing process. The branch will also confirm the processing timescales.

If you are depositing cheques via the Post Office:

From 5 November 2018, all cheques paid into the Post Office will be processed via cheque imaging. If you pay in a cheque at a Post Office it will normally take two Business Days for us to receive it.

When paying in at the Post Office, please ensure you enclose a paying in slip to avoid any unnecessary delays in processing your cheque(s).

If you are posting cheques to us:

For cheques paid in to a smile account

From 5 November 2018, if you post your cheques directly to us, they will be processed via cheque imaging.

Also from 5 November 2018, there is a new address to post your cheques. The new postal address is:

Co-operative Bank p.l.c
PO Box 12672
Sandringham House
Sandringham Avenue
Harlow
Essex
CM20 9QR

Note: You can still use the old prepaid deposit envelopes as these will be re-directed to the new address. Please also ensure you enclose a paying in slip to avoid any unnecessary delays in processing your cheque(s).

Learn more about cheque imaging.

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