Will getting my PIN wrong block my card on my Card Reader? How do I unblock it?
If you block your card, you won’t be able to use it anywhere.
Forgotten your PIN?
If you have forgotten your PIN, contact us via secure message or Live Chat once you've logged in to online banking, and we can post a PIN reminder to you.
If you blocked your card at a shop or a card reader by entering your PIN incorrectly three times
If you know your pin, you can unblock your card at an ATM. Follow these instructions on the ATM:
- Go to 'PIN services'
- Select 'PIN management'
- Select 'Unblock PIN'
Most UK cash machines offer this service.
If you blocked your card at an ATM
Contact us via secure message or Live Chat once you've logged in to online banking.