Will getting my PIN wrong block my card on my Card Reader? How do I unblock it?
If you get your PIN wrong three times in a row, your card will be blocked for use with the Card Reader and the chip and PIN readers found in most stores. You'll still be able to use it at a cash machine providing you can remember the correct PIN.
If you’re visiting a cash machine to unlock it, you’ll need to know your PIN so if you are not sure you can request a reminder from the automated menu by calling 03457 212 212 (Call Charges). Go to the PIN Services/Management option and follow the on screen instructions. All Co-operative Bank and most UK ATM cash machines offer this service.
Important - Your card and Card Reader are for you and only you to use when banking online. Remember, we will never ask you to use your Card Reader on the phone.