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  5. How do I order a replacement card? And how long will it take to arrive?

How do I order a replacement card? And how long will it take to arrive?

If your card’s been damaged or is faulty, you can order a replacement online.

Order a replacement card by:

  1. Logging in to online banking
  2. Visiting your accounts
  3. Click 'View account' on your current account/credit card preview
  4. Click Order a replacement card
  5. Follow the instructions

Your replacement card should be with you within 5-7 days. Please check that your address is correct before ordering a replacement card. Please destroy your old card by cutting it in half when your new one arrives.

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