I need to know what to do if I have lost my card

Report your card lost or stolen

Please call us immediately on 0345 600 6000. Lines are open 24 hours a day, 7 days a week. Call charges

Once you have reported your card lost or stolen it can't be used with Apple Pay, Google Pay or Samsung Wallet.

What happens next?

A new card should be with you within 3 to 5 working days.

A new PIN should be with you within 6 to 8 working days.

Your Apple/Google/Samsung Wallet will be updated with a new card the next working day.

Apple Pay and Apple Wallet are trademarks of Apple Inc., registered in the US, and other countries. Google Pay and Google Wallet are trademarks of Google LLC. Samsung Wallet is a trademark of Samsung Electronics. Use only in accordance with the law. Compatible device required.