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  5. What should I do if my new address hasn't been permitted when I’ve entered it?

What should I do if my new address hasn't been permitted when I’ve entered it?

We don’t automatically change your current address if it’s a non-UK address, PO box or ‘care of’ address. These are what we call ‘non-standard’ addresses. You’ll need to provide us with more details through secure message after logging into your online banking.

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