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How to protect yourself

We do everything we can to keep you safe. Our hi-tech security measures are the central barrier between your info and those who want it

However, there are a few extra things you can do to provide yourself some extra protection from fraudsters.

Learn more about fraud

The following organisations and campaigns all provide expert help and guidance on dealing with fraud and financial security.

Take Five to stop fraud

Straight-forward and impartial advice to help protect you from financial fraud

More on Take Five

Cyber Streetwise

Tips on how to protect yourself, your family and your business.

More on Cyber Streetwise

Action Fraud

The UK’s national fraud and internet crime reporting centre.

More on Action Fraud

Get Safe Online

Practical advice on staying safe online and keeping your data and devices safe.

More on Get Safe Online

Financial Fraud Action

A collective resource to help fight fraud on behalf of the UK payments industry.

More on Financial Fraud Action

Report fraud

Scams can be sophisticated. If you fear you've fallen victim to fraud, call us immediately on:

+44(0)3457 212 212 – for current account customers

+44(0)345 600 6000 – for credit card customers

+44(0)3457 213 213 – for business banking customers

Please note, calls to these numbers will be charged. See call charges

Likewise, contact us asap if you've noticed some suspicious activity on your account or think someone has acquired your account details.

Fraudsters will sometimes send fake emails claiming to be from trusted organisations. If you suspect a smile email of being a scam, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk

Unanswered questions?

    Need more help?

    For more information on fraud and how to prevent it, click below.

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