Get all the information you need about PPI here. PPI isn’t available to new customers, but if you feel that you’ve been mis-sold PPI, here’s how you make a complaint.
PPI was originally designed to help people in difficult financial circumstances make repayments on their credit agreements. If the person died, had an accident, or was unable to make repayments for whatever reason, PPI would typically cover a percentage of the costs for a set amount of time.
If you have a smile product with PPI, like a credit card, then you can learn more by reading our terms and conditions.
If you’re a smile customer and you think you were mis-sold PPI, then you can make a complaint by:
We’d recommend you gather the following information to help strengthen your case:
The Financial Ombudsman Service also has a questionnaire that can be used to make a PPI complaint.
Once you have completed the questionnaire, you can send it directly to us at:
1 Balloon Street
Credit Card Payment Protection Insurance Policy SummaryDownload PDF (201KB)
How we use your personal informationDownload PDF (242KB)