Contact Us
How to contact us
We're sorry you've encountered difficulties with our online banking.
Please call us on +44(0)3457 212 212 or for credit cards +44(0)345 600 6000 Call charges to speak to one of our advisors. Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call us from the UK and abroad.
Protecting your money
Your eligible deposits with The Co-operative Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. This limit is applied to the total of any deposits you have with The Co-operative Bank and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.
Please read further information on the FSCS scheme here or visit their website