Registering for Online Banking

Creating a username

Your username must be at least 12 characters, no more than 30 characters and contain no spaces. 

If your username is not being accepted, this may mean that it already exists. Try creating a different, unique username following the above instructions.

Please note, you are unable to change your username once you have created it, so please make sure that you choose carefully before committing as you will use this username every time you log into online banking. You can use your registered email address as your username however, if you ever change the email address that we hold for you, this won't automatically change your username.

Creating a password

Your password must be at least 12 characters, no more than 20 characters and contain no spaces.

It must contain at least one uppercase letter, one lowercase letter and one number. Your password can include special characters (such as £ $ ! ? @) but the characters that aren’t allowed are < > ; ` €

Creating a security code

Your security code must be 6 digits in length.

For your security, we can’t accept security codes that are easy to guess (e.g. codes containing several repeated numbers or numbers in sequence).

Why am I being asked additional security questions?

If you are encountering difficulties registering for online banking, we may ask you some additional security questions to help us to verify your identity. These questions are generated by a third party company (Experian), using information from your credit file. Please note, these questions won't affect your credit history and we use the information given for security validation purposes only.

I’m having difficulty registering - what do I do now?

If for some reason you can't register for online banking, contact us on +44(0)3457 212 212 or for credit cards +44(0)345 600 6000 Call charges for help registering. Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call us from the UK and abroad.