Important Cookie Information - this message will appear only once
(this message will appear only once)

To give you the best possible experience, this site uses cookies and by continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don't collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

Banking login

talk to us

tool box

Our smile tool box is full of tips, guides and useful information so that you can easily manage your account online.

Tool Box >


We know that sometimes things go wrong and here at smile we really want to know what we can do to fix it.

Complaints >

give feedback

If we're doing well let us know. If something has gone wrong, help us to put matters right.

Leave feedback >

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No. 990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. is a member of the Council of Mortgage Lenders and subscribes to the Lending Code which is monitored by the Lending Standards Board.