It’s easy to lose track of free trials, or to accidentally sign up for a service without realising you’ll automatically be charged later on. These subscriptions usually involve a recurring card payment, which lets a company regularly charge your debit or credit card until you cancel. You can cancel a payment up until the working day before it’s due to leave your account.
On this page we explain how to:
Cancel your subscription through the seller – they may also refund you
You can read more about what to do if you’ve already cancelled your recurring payment but you’re looking to dispute your previous payments.
You can manage and cancel your direct debit in our mobile app and on our online banking services.
You can manage and cancel your standing order in our mobile app and on our online banking services.
You should be able to find a relevant section on their app or website for cancelling your subscription – usually under ‘Membership’, ‘Subscription’ or ‘Manage your account’. Many require you to do this on their website rather than in their app.
You can follow the links below to find instructions on how to cancel the most common subscriptions:
If you can’t find where to cancel on the seller’s app or website, you can call, email or live chat with them to cancel your subscription. You should be able to find the contact details to do this on their website or app under ‘Contact us’.
Phone and internet companies, Apple, Google and Amazon all offer subscription bundles. You can sign up through them for services like TV, music and magazines.
These subscriptions usually involve a recurring card payment, which lets a company regularly charge your debit or credit card until you cancel. You can cancel a payment up until the working day before it’s due to leave your account.
If you can’t cancel with the seller, you can cancel the recurring payment directly with us.
When you contact us, please tell us:
You can cancel a recurring payment until the working day before the next payment is due to leave your account by calling us on:
Call charges apply
You can cancel a recurring card payment by sending us a secure message in online banking. Log in to online banking.
We aim to process your message in 5 working days, then we’ll cancel your payment overnight. You’ll need to contact the seller if you want any refunds of past payments.
To send us a secure message, log in to online banking then:
We aim to respond within 5 business days.
If you still get charged after we’ve confirmed that we’ve cancelled the recurring payment, please contact us and we’ll reimburse you.