Money Transfers

Money transfers are the quickest way to transfer money transfers money between your accounts, te to make a one-off transfer to another UK bank account.

You can use money transfers to quickly and easily transfer money:

Between your Co-operative bank and Smile account
To a known payee - someone you've paid before
To a new payee - someone you haven't paid before

On this page, we explain how to create a money transfer, what the limits are and the possible reasons your transfer could be unsuccessful.

Before you create a money transfer

You'll need a few things handy, including access to your phone and emails so you can receive a verification code, and the below information.

You'll always need

The amount you want to transfer
The date you wish to transfer it, if its not an immediate payment

To transfer money to a payee you haven't paid before, you'll also need:

To transfer money to a payee you haven't paid before, you'll also need:

The payee's sort code and account number
The payee's full name, as on their account

Create a money transfer in online banking

There are a few different ways to create a money transfer in online banking. They differ depending on the account type, whether you've transferred money to the recipient previously, or if you're transferring between your own accounts.

Create a money transfer in the mobile app

Log into the mobile app, select the account you want to create the money transfer from, and:

Select 'payment and transfers'
Select the account you want to transfer from
Select the type of transfer you want to make
Select the account you want to transfer to
Complete the information required in each box
Select 'review payment' and check all details are correct
Finally, select 'confirm transfer' to complete the money transfer

If you are paying a bill, always check the information on the bill. You may need to contact the company you're paying. You can do this on a trusted phone number, website or verified communication

If your transfer is successful

If successful, you'll see a confirmation message saying that your payment request has been sent. We'll also save the details of the person or business you paid as a 'saved payee'. Now you'll be able to transfer them money without having to enter their details again.

When you've finished, you can click 'Return to my accounts' to go back to the main app screen.

If your transfer is unsuccessful

If unsuccessful, it could be because:
- You entered an invalid account number or sort code for your recipient
- You didn't have the necessary funds in your account
- You didn't have internet connectivity
If your payment was unsuccessful for any of these reasons, you can try correcting the issue an creating a new money transfer. If you still cannot make your transfer please, contact us

Please note

If you want to send the money at a future date, enter the date you want the payment to go in the 'payment date' field. If the date you chose is a weekend or a bank holiday, the payment won't be processed until the next business day.

Payment limits

To help protect you against fraud, we limit the amount you can pay in our mobile app and online banking. Here’s how you can make payments depending on how much money you want to send.

Single payments up to £19,999.99 or up to £19,999.99 in any 24-hour period

Each payment you make contributes towards this payment limit for 24 hours. Payments between your own smile accounts or to your smile credit card are not included in the £19,999.99 24-hour limit.
These payments can be made in our mobile app and online banking.

Payments over £19,999.99 and up to £100,000

To request a payment of this amount, please call us on 03457 212 212

Lines are open Monday to Friday, 8am to 6pm, and Saturday and Sunday, 9am to 5pm Call charges apply

If you prefer to send this payment as a CHAPS transfer, please log into online banking, send us a secure message, and state which account you wish to make the payment from.

Any payments over £100,000

Payments over £100,000 must be sent as a CHAPS transfer.

To request a CHAPS transfer you can either:

Log in to online banking and send a secure message for the account you wish to make the CHAPS payment from
Call us on 03457 212 212 – lines are open Monday to Friday, 8am to 6pm, Saturday to Sunday, 9am to 5pm, and call charges apply
Visit your local branch – find a branch near you.

There is a fee of £25 for a CHAPS transfer.

Payment Timescales

When transferring money to a different bank, or to another person's Co-operative Bank or Smile account, the money is processed via the faster payments service and should normally reach the payee's account immediately.

But there are a few exceptions where it may take a little longer, including when you transfer:

From your Co-operative Bank or Smile account to your Co-operative Bank or Smile credit card or charge card.
From your Co-operative Bank or Smile account to another person’s Co-operative Bank or Smile credit card or charge card
To another Co-operative Bank or Smile account when you include a reference — for immediate payment, please leave the reference field blank.

Allow 2 business days for credit cards payments to be processed

Please consider this timescale to avoid any unnecessary fees. You'll need to pay any charges and interest if you miss your card minimum payment due date, in accordance with your terms and conditions. Interest will be charged on all transactions shown on your statement, calculated from the date each transaction was added to your account until full payment is made and credited to your account.

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