What is our registered address?
Who regulates us?
Standards of Lending Practice
Provide feedback or make a complaint
How do you protect my information?
What law is applicable to my contract with you?
Bribery and corruption
Credit reference agencies
Faster Payment System
The Co‑operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). Credit facilities are provided by The Co‑operative Bank p.l.c. and are subject to status and our lending policy. The Co-operative Bank p.l.c. reserves the right to decline any application for an account or credit facility. The Co‑operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.
MoneyHelper has impartial information and tools to help you when budgeting, borrowing money, taking out a mortgage or opening a savings account.
For more information please visit the MoneyHelper website.
Your opinion is very important to us. What you say helps to shape our products and services to build a better banking experience that you are proud to be a part of.
If we get something wrong you can make a complaint. Be assured that we treat all complaints seriously and promise to deal with them fairly and promptly. We try to resolve complaints straight away.
The privacy of Co‑operative Bank customers is very important to us, and how we deal with personal information is outlined in our terms and conditions. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have:
We will only use the personal information we gather:
We will disclose your personal information only to:
We have zero tolerance of bribery and corruption. We are committed to acting with integrity and fairness in all our business dealings and commercial relationships.
We have taken the greatest of care to ensure the accuracy of the contents of this website, but cannot accept responsibility (to the extent permitted by law) for any inaccuracies, omissions, or errors whether in respect of the information provided on our website or on any to which our website may be linked. We are a United Kingdom bank and its products are only available in the United Kingdom (including the Channel Islands and the Isle of Man) to United Kingdom residents.
The information on this website may only be used by UK residents and expatriates for their own purposes. Permission must be obtained from us for any other use.
When you apply to open an account with us, we have to decide if you appear to be an acceptable credit risk. To do that, we use a variety of information:
The application is only approved if all the information we receive is acceptable. We use a method called credit scoring to assess applications to open an account or borrow money, although our decision is not necessarily based on credit score alone. We also use credit reference agencies to help us to make the decision.
For full details of how your information may be used for credit reference and fraud prevention purposes by The Co-operative Bank and the credit reference agencies, please read our guide on the use of your personal data (PDF).
The Faster Payment System is an electronic payment method, which in most cases the money will be available within two hours. You can use the Faster Payments service to make either immediate or future dated transfers and bill payments, as well as standing orders. Standing order and future dated payments will only be processed Monday to Friday. In most cases, the funds will be available within two hours. Note: Direct Debits are not part of the Faster Payment service. All smile accounts are able to send and receive Faster Payments.
If you are making a payment using the Faster Payment System you should check that the account you are sending money to receives Faster Payments.
Although in most cases the Faster Payment System will speed up electronic payments, there are a few important points you should be aware of:
There are circumstances which may prevent payments going via the Faster Payment System; therefore payments cannot be guaranteed to reach the recipient the same day in all cases. If your payment is time critical we would recommend using CHAPS (for which an ancillary charge would be levied). Please contact us to discuss.