Contact us
Need help? You’re in the right place.
We no longer offer telephone banking for tasks you can carry out online, or on our mobile app.
Secure message
Log in to your online banking to send us a secure message 24/7.
Logging into Online banking
Send us a secure message
You can send us one of these 24/7, but bear in mind - we won’t reply instantly, and in busy periods might take up to 48 hours to reply.
Automated telephone banking
When you need to check your balance and make payments between your smile and Co‑operative Bank accounts.
Call us on +44(0)3457 212 212 (see our call charges).
Telephone
When you need to change your login details, or secure personal information, and you can’t receive or access your text messages or emails to receive a verification code.
Call us on ++44(0)3457 212 212 (see our call charges).
Lost, stolen and replacement cards
Ways to contact us about lost, stolen and replacement cards
Telephone
If your card has been lost or stolen, please call us immediately on +44(0)345 600 6000 (see our call charges) 24/7.
We'll arrange for your card to be cancelled, and issue you a replacement.
Fraud
Ways to contact us if you suspect fraudulent activity
Scams can be sophisticated – so we're here to help. If you think you've fallen victim to fraud, call us immediately on:
+44(0)3457 212 212 – for current account customers
+44(0)345 600 6000 – for credit card customers
+44(0)3457 213 213 – for business banking customers
Please note, calls to these numbers will be charged. See our call charges.
Get in touch with us as soon as possible if you've noticed some suspicious activity on your account - or you think someone else has your account details.
Accessibility
Ways to contact us about Accessibility requirements
If you have specific accessibility requirements, please contact us on +44(0)3457 212 212 (call charges) and we can discuss your options together.
If you have a Textphone, put 18001 before the number you need to dial.
Ways to contact us about your Current Account
Send us a secure message
You can send us one of these 24/7, but bear in mind - we won’t reply instantly, and in busy periods might take up to 48 hours to reply.
Automated telephone banking
When you need to check your balance and make payments between your smile and Co‑operative Bank accounts.
Call us on +44(0)3457 212 212 (see our call charges).
Telephone
When you need to make a payment, or add a beneficiary, and you can’t receive or access your text messages or emails to receive a verification code.
Call us on ++44(0)3457 212 212 (see our call charges).
Ways to contact us about your Smilemore account
If you have any questions about breakdown cover, travel insurance or mobile phone insurance, please call:
+44(0)344 249 9981 (see our call charges).
Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.
Ways to contact us about your Credit Card
Send us a secure message
You can send us one of these 24/7, but bear in mind - we won’t reply instantly, and in busy periods might take up to 48 hours to reply.
Ways to contact us about your Savings
Send us a secure message
You can send us one of these 24/7, but bear in mind - we won’t reply instantly, and in busy periods might take up to 48 hours to reply.
Ways to contact us about your Britannia Savings account
You can contact Britannia via telephone on:
+44(0)800 132 304 (see our call charges). Monday - Friday 8am - 6pm. Saturday 9am - 12 noon.
Other contact options
If you wish to make a formal complaint about one of our products or services, please learn more about how to make a complaint by clicking on the link below.