Help and support

Get help and support with your smile products and services.

Need to report a scam? Call 159.

Now, when you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity.

Find out when you should call 159

Have accessibility needs?

We’ve joined up with Experian to make sharing your accessibility needs that little bit easier. You can share your needs with multiple organisations – including us – all in one go. Plus, it’s free to use.

Learn more about Support Hub

Ways to bank

Find out more about online banking, mobile banking and Apple Pay.

Help with ways to bank


Read about what we offer to make banking easier and how you can let us know about what you need.

Accessible features and services

Share your accessibility needs


Read about how to make a payment and what to do if you disagree with a payment on your account whether it's fraudulent or genuine.

Sending payments

Question a transaction

Fraud and security

How we keep you and your money safe, and what you can do to protect yourself.

More about fraud and security

Fraud and security FAQs

Extra protection when making payments online


Everything you need to know about using your account abroad.

Travelling abroad

Overdraft alert services

Handy information about getting notified when you go into your overdraft.

Find out more about our overdraft alerts service


Information about Payment Protection Insurance (PPI) and what to do if it affects you.

PPI enquiries

Product help

Current accounts

Get help managing your current account - from joint accounts to overdrafts.

Help with current accounts

Credit cards

Get help applying for, using and paying off your credit card.

Help with credit cards


Get help applying for and managing your savings account.

Help with savings


Find out why personal loans are not available to new customers.

Help with loans



Find out about changing your details, your closest branch and general information around your account.

View FAQs

Mobile banking

It's your money. Keep it close with our mobile app.

More on mobile banking

Online banking

Make quick and easy payments, get helpful notifications and manage your money more easily.

More on online banking

Contact our support team

Send a secure message. Our support team are here to help.