Help and support
Get help and support with your smile products and services.
Need to report a scam? Call 159.
Now, when you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity.
Have accessibility needs?
We’ve joined up with Experian to make sharing your accessibility needs that little bit easier. You can share your needs with multiple organisations – including us – all in one go. Plus, it’s free to use.
Help guides
Ways to bank
Find out more about online banking, mobile banking and Apple Pay.
Fraud and security
How we keep you and your money safe, and what you can do to protect yourself.
Overdraft alert services
Handy information about getting notified when you go into your overdraft.
PPI
Information about Payment Protection Insurance (PPI) and what to do if it affects you.
Payments
Read about what to do if you disagree with a payment on your account – whether it's fraudulent or genuine.
Accessibility
Read about what we offer to make banking easier and how you can let us know about what you need.
Product help
Current accounts
Get help managing your current account - from joint accounts to overdrafts.
FAQs
General
Find out about changing your details, your closest branch and general information around your account.
Online banking
Make quick and easy payments, get helpful notifications and manage your money more easily.