Help and support 

Get help and support with your smile products and services.

Help guides

Ways to bank 

Find out more about online banking, mobile banking and Apple Pay. 

Help with ways to bank


Everything you need to know about using your account abroad.

Travelling abroad

Fraud and security 

How we keep you and your money safe, and what you can do to protect yourself. 

More about fraud and security

Fraud and security FAQs

Overdraft alert services

Handy information about getting notified when you go into your overdraft.

Find out more about our overdraft alerts service


Information about Payment Protection Insurance (PPI) and what to do if it affects you. 

PPI enquires 

Product help

Current accounts 

Get help managing your current account - from joint accounts to overdrafts. 

Help with current accounts

Credit cards 

Get help applying for, using and paying off your credit card. 

Help with credit cards


Get help applying for and managing your savings account. 

Help with savings


Find out why personal loans are not available to new customers. 

Help with loans 



Find out about changing your details, your closest branch and general information around your account.

View FAQs 

Mobile banking

It's your money. Keep it close with our mobile app. 

More on mobile banking

Online banking

Make quick and easy payments, get helpful notifications and manage your money more easily. 

More on online banking

Contact our support team

Send a secure message. Our support team are here to help.