How do I order a replacement card? And how long will it take to arrive?
If your card’s been damaged or is faulty, you can order a replacement online.
To order a replacement card in online banking:
- Go to Help and support.
- Select Lost, stolen or damaged card within the Popular queries section.
- Select Replace a damaged or faulty card.
- Select Order a replacement card.
- Select the account for the card you want to replace.
- Follow the instructions on screen.
Your new card will be added to any digital wallets (such as Apple Pay, Google Pay and Samsung Wallet) within 1 to 2 business days. The card will arrive by post within 3 to 5 business days.
If you told us that someone may have access to your PIN, we’ll send you a new PIN and you should receive it within 4 to 6 business days.
Customers living outside the UK will need to allow extra time to receive their card and PIN by post.
Customers who hold alternate format requirements for all documents will need to allow extra time to receive their card and PIN by post.