How do I order a replacement card? And how long will it take to arrive?

If your card’s been damaged or is faulty, you can order a replacement online.

To order a replacement card in online banking:

1. Go to ‘Help and support’.
2. Select ‘Lost, stolen or damaged card’ within the 'Popular queries' section.
3. Select ‘Replace a damaged or faulty card'.
4. Select 'Order a replacement card’.
5. Select the account for the card you want to replace.
6. Follow the instructions on screen.

To order a replacement card in the mobile app:

1. Go to 'Card'.
2. Choose your card.
3. Select ‘Lost, stolen or replacement card’.
4. Select ‘Damaged or faulty card’.
5. Follow the instructions on screen.

You should receive your new card in the post in three to five business days. It should be added to any digital wallets like Apple Pay and Google Pay by the end of the next business day.

If you told us that someone may have access to your PIN, we’ll send you a new PIN and you should receive it within six to eight business days.