What happens if there's a mistake or delay when switching my current account?
We'll fully reimburse any charges or interest incurred. We do all of our switching through the Current Account Switch Service and under the Current Account Switch Guarantee, we can refund any of our mistakes. Just let us know. If you've done that, and you haven't heard anything back from us in 5 working days, send us a secure message by logging into your account online.
