Can I still use online banking if I don't have a mobile phone number or email address?
To use online banking, you will need to have a UK mobile number registered with us to receive your verification code and verify yourself.
If you do not have a UK mobile number please call us on +44 (0) 3457 212 212 to discuss your options. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
You can also visit us in branch.