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  5. What is app usage data and why are you collecting it?

What is app usage data and why are you collecting it?

We collect anonymous user data so we can monitor how well the app works. This may include tracking screen swipes and measuring how much time is spent using a particular feature. This data helps us spot potential problems and make improvements. We never collect information which may personally identify you. The Bank no longer offers an opt out from analytics tracking in the app. All the information captured is anonymous and enables us to understand more about the application, stability and customer journeys.

Please visit our Digital Banking page to read our Mobile Banking terms and conditions and to download our app.

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