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  5. What should I do if I have lost my phone?

What should I do if I have lost my phone?

If you have lost your phone, contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your mobile banking app without your passnumber, fingerprint or Face ID.

Find out more about how to protect your data if you have had your Apple or Android device stolen.

If you change your phone, you will need to re-download the app from your app store and follow the instructions on the screen.

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