How do I change my login details for online banking?
You are unable to change your username. If you've forgotten your username, go to the forgotten username page. You will be asked to enter your email address. A username reminder will be sent to the email provided if it matches our records.
To change your password and security code:
- Log in to online banking
- Select 'Security'
- Select 'Change your password' or 'Change your security code'
- Follow the instructions
You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code.
If you're locked out of online banking, or you have forgotten your details, you need to call our Customer Services team on +44(0)3457 212 212 (call charges apply). Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.
Please note your telephone and mobile banking details will remain the same.