You are unable to change your username. If you've forgotten your username, go to the forgotten username page.
To change your password and security code:
You’ll need to enter your password, 6-digit security code and a verification code. It's important that you never tell anyone your verification code.
When we send a verification code in online banking, we’ll tell you in the message what the code is for. If you ever receive a code you were not expecting, or if the code is for a different transaction, contact us on 159.
If you're locked out of online banking, or you have forgotten your details, you need to call our Customer Services team on +44(0)3457 212 212 (call charges apply). Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.
Please note your telephone and mobile banking details will remain the same.