When will I need to be sent a verification code in online banking?

When completing certain actions in online banking you will be sent a verification code to confirm it’s really you.

When we send a verification code in online banking, we’ll tell you in the message what the code is for. If you ever receive a code you were not expecting, or if the code is for a different transaction, contact us on 159.

You'll need to enter your verification code along with your password and 6-digit security code when you:

• Make new payments
• Make international payments
• Create and manage standing orders
• Update your contact details
• Re-set your online banking password or 6-digit security code

And, to help further protect you from fraud, we’ll also occasionally send you a verification code when you:

• Log in to online banking
• View statements and transactions
• View or cancel planned payments
• It's important that you never tell anyone your verification codes.