When will I need to be sent a verification code in online banking?

When completing certain actions in online banking you will be sent a verification code to the email address or UK mobile number you have registered with us, to confirm it’s really you. This has replaced the card reader.

You'll need to enter your verification code along with your password and 6-digit security code when you:

• Make new payments
• Make international payments
• Create and manage standing orders
• Update your contact details
• Re-set your online banking password or 6-digit security code

And, to help further protect you from fraud, we’ll also occasionally send you a verification code when you:

• Log in to online banking
• View statements and transactions
• View or cancel planned payments

It's important that you never tell anyone your verification codes.