How can I find out what my outstanding loan balance is?
The easiest way to find out your outstanding loan balance is to log in to online banking and visit your account summary. Learn more >
Can I take a repayment holiday on my personal loan?
No, we don't allow repayment holidays on our personal loan. Learn more >
How are personal loan repayments made?
You can make your monthly repayments by standing order. Learn more >
What do I do if I want to pay back my smile loan early?
You can repay part or your entire loan at any time. To arrange an early settlement and find out what your settlement figure would be, please send us a secure message or chat to us via Web Chat. Learn more >
Why are Personal Loans not available to new customers?
Why are Personal Loans not available to new customers? Learn more >