My contactless card has been stolen, could it be used more than once?

Our cards ask for a PIN after a few contactless payments are made. This will protect you if your card is stolen and someone tries to use it lots of times.

I have mislaid my card

If you think you may find your card, you can freeze the card so it cannot be used.

If you find your card again, you can instantly turn off card freeze.

How do I freeze my card?

You can freeze your card in online banking or the mobile app.

To freeze your card in online banking:

1. Go to 'Cards'.
2. Choose your card.
3. Select 'Card freeze'.
4. Select ‘Freeze card’ to turn the card freeze on.

You can instantly turn off card freeze by selecting ‘Unfreeze card’.

To freeze your card in the mobile app:

1. Go to 'Card'.
2. Choose your card.
3. Toggle the card freeze switch to ‘on’.

You can instantly turn off card freeze by toggling the switch to ‘off’.

I don't recognise a payment on my statement

Call us as soon as possible if you don't recognise a payment on your statement.

• Current account customers call 03457 212 212.
• Credit card customers call 0345 600 6000.
• Business banking customers call 03457 213 213.

Call charges apply.