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Privacy and cookies

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Our customers’ privacy rights are very important to us. How we deal with personal information is explained in our PDF entitled “How we use your personal information”. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have.

For full details of how your information may be used for credit reference and fraud prevention purposes by The Co‑operative Bank and the credit reference agencies please read our guide on personal data.

Important documentation


How we use your personal information

Download PDF (242KB)

A guide to the use of your personal data by The Co‑operative Bank and Credit Reference Agencies

Download PDF (1.06MB)

Cookies are small files that are stored on your computer. They let a website (and others that recognise the same cookies) identify you and store your preferences. There are several different types of cookie. Many help make it easier for you to use the website. Some areas of the site may not function correctly without the use of cookies.

Session cookies

This type of cookie is only active during the time you are using the website. As soon as you leave the site, it is deleted from your device or browser cache memory.

A typical use for these cookies is completing forms. When you enter details on a form, a cookie will be used to store the information you enter. If you then go back to a previous page, the cookie will remember the data you have entered so that you don’t have to enter this again.

Persistent cookies

These are cookies that will remain on your device after you have left the site or closed your web browser. They are typically used to remember settings.

Third party cookies

We have carefully selected other companies to work with, so we can offer the best service to you. Like most websites, we use 3rd party companies to provide analytics software. We use these as they’re able to provide specialist software that would be expensive to develop ourselves.

How we use cookies

We believe in being open and honest with everyone, and the way our cookies work reflects this too.

We will not use cookies to:

  • store personal information on your hard drive
  • send personal information to 3rd parties

By accessing this website, you agree that we can place cookies on your device. You can disable cookies completely by changing your browser settings. However some areas of the site will not be accessible or may not function properly. You will not be able to access internet banking if cookies are disabled.

The cookies we use

Strictly necessary cookies

These cookies are crucial for you to move around the site properly, and use all of its features. We can’t provide the services you ask for without them. We use these cookies for things like remembering the information you’ve entered on forms, so you don’t need to keep re-entering the same information if you go back a page. These cookies will not be used to gather information about you that could be used for marketing or remember where you’ve been on the internet.

Performance cookies

Performance (or ‘analytics’) cookies help us to understand how visitors use our website. These cookies don’t collect information that can identify you personally. Instead, they collect statistics like the number of visits and errors on a webpage. With this information, we can improve the design of the site so it’s easier for you to navigate.

Our website uses the following 3rd parties’ cookies to provide us with information about how people use our site. This information is completely anonymous:

  • Webtrends Analytics
  • Omniture SiteCatalyst
  • Google Analytics
  • Quantcast

Functionality cookies

These cookies remember the choices you make, like your username or the country you live in, so we can enhance and personalise certain features. Functionality cookies also help us to remember font sizes, accessibility settings, or anything else you might need to make the site easier to use.

Targeting and Advertising cookies

Some cookies are set through our site by us or our advertising partners, which can be used to help us understand your needs and interests, based on your browsing activity. These are used to show you relevant adverts that might appeal to you on our sites. They are also used to limit the number of times you see an advert. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

If you choose to disable these cookies, you’ll still see adverts on the web pages you visit, but they will not be based on your browsing activity.

The targeting cookies we use on our website are:


We use advertising on other websites to bring visitors to our site. We use cookies provided by the following sites to track the number of visitors from advertisements to see how successful they have been:

  • doubleclick.net

Disabling cookies

Cookies can be disabled by changing the settings in your web browser. If your browser is not listed here, you can find out how to disable cookies in the browser help section or by contacting the manufacturer.


Find out how to disable your Chrome cookies on the Google Chrome help pages.


To disable cookies on your version of Firefox, visit the Mozilla Firefox help pages.

Internet Explorer (IE)

Whichever version of Internet Explorer you have, you can disable cookies. Just visit the Microsoft help pages for more.


Need to disable cookies on Opera? The Opera help pages should have the answer.


For help on disabling cookies on your Apple browser, see the Apple support pages.

Further information about cookies

Useful information about cookies can be found at www.allaboutcookies.org