The new mobile banking app from smile comes with extra features and makes it quick and easy to manage your money on the move.
To get started with mobile banking you'll need to register for online banking first. Which if you haven't already done so, you can easily do within our app.
Once you’ve downloaded the app you’ll be prompted to enter your online banking:
Next we’ll send you a verification code. You can choose for this to be sent to the mobile phone number or email address you have registered with us. You’ll then be prompted to enter the verification code. Never share this code with anyone.
Please note – the code you receive will be valid for one hour. If your code expires or you haven’t received it, you can request for us to resend it to your chosen device.
Once we’ve verified your identity we will ask you to create a 6-digit passnumber.
Manage your money easier. Check your balance. Make payments and view transactions. Wherever you are, whenever you want. The new app lets us make updates and improvements to the app more often, so that you can bank happy.
We are aware that some customers are experiencing issues logging into the mobile banking app. This issue is affecting both Android and iOS devices and may result in having to re-register for the mobile app. We apologise for any inconvenience this is causing you and we are working hard to fix the problem.
While we are fixing this problem, here is some guidance to help you get back into the mobile app.
Seen the ‘There has been an error’ message?
If you see a message which says ‘There has been an error’ message when attempting to log in, you may need to re-register for the mobile app on your device after following the below steps.
Other checks you can do if you are experiencing issues with the mobile app
For security reasons, we’ll soon be removing support for Apple devices running on iOS 8, 9, 10 and 11 as well as Android devices running on versions 4, 5 or 6.
What does this mean for you?
This means if you want to keep using our mobile banking app, your device must be running on iOS 12 and above, or Android 7 and above.
Both Apple and Android regularly release updates to keep your device protected against potential threats, add new features, and fix any bugs or issues. When older operating systems become outdated, the manufacturers stop sending these updates. This means that those systems are less secure, making you more vulnerable to fraudsters, hackers and malware.
Here at The Co-operative Bank, we do everything we can to keep your money safe. This is why we only run our app on devices with the most secure operating systems.
1. Go to Settings > General > Software Update
2. Check what iOS version you have - if it’s earlier than iOS 12, you will need to update your device if you want to use our app in the future
3. If there’s an update available, you should have the option to either ‘Install Now’ or ‘Download and Install’.
Make sure to back up your device beforehand using iCloud or your computer.
1. Go to Settings > System > System update
2. Check what Android version you have. If it’s earlier than version 7, you will need to update your device
3. If there’s an update available, follow the instructions on the screen.
If there are no updates available for your device and you’re unable to use our app, you’ll still be able to use your mobile device to log into online banking. You’ll also have the option to use telephone banking or head into one of our branches.
Apple, iOS, iPhone, iPad and the Apple Store are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trade
If you would like to change your mobile passnumber, you will need to re-register your device. To do this:
The app is available on both iPhone and iPad
When searching for The Co-operative Bank app on an iPad, the device will search the app store for iPad only apps by default. Your search can be modified using the filters, where you can change the iPad only criteria to iPhone only. You can then find the app and download it to your iPad, where it will function as normal.
If you have lost your phone, contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your mobile banking app without your passnumber, fingerprint or Face ID.
Find out more about how to protect your data if you have had your Apple or Android device stolen.
If you change your phone, you will need to re-download the app from your app store and follow the instructions on the screen.
You can easily enable Face and Touch ID on your device. Once you've logged into the app follow the instructions below;
Please note that Face ID is only available on Apple devices.