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  5. How do I query a transaction I've seen on my current account?

How do I query a transaction I've seen on my current account?

You can log in to online banking and use our Live Chat service to find out more details about a certain transaction. Live Chat is available from 7am to 10pm, 7 days a week. If you suspect fraud, or spot a transaction that doesn't seem familiar, let us know straight away on +44(0)3457 212 212 (call charges).

Write down the date, time, amount and recipient of the transaction before you call – then, we'll check the details with you. If the transaction still doesn't seem familiar after this, we'll investigate your case and, on some occasions we may need to limit your access to the account while we do this.

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