We know it’s worrying when you’re not sure about something on your account. We’re here to explain how to check what a transaction could be, and how to ask us to investigate.
You can:
We know it can be hard to keep track of subscriptions and it’s not always clear when you’ll need to pay a recurring fee. We’re here to explain how to cancel.
For example, if:
We know everything doesn’t always go to plan when you shop or deal with businesses. We’re here to help you understand how to try to get your money back.
For example, if:
If you paid using cash, cheque or bank transfer, unfortunately we can't try to get a refund on your behalf. You can still try to dispute with the seller, or you may be able to make a small claim. Citizens Advice has a help guide on making a small claim.
If you don't recognise a transaction or it doesn't look right, get in touch and we'll look into it. Lines are open 24 hours a day, 7 days a week. Call charges apply.
Call us on 03457 212 212 or +44 3457 212 212 from outside the UK.
Call us on 0345 600 6000 or +44 345 600 6000 from outside the UK.
Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account. You can either call 159 or call us on the number below. Lines are open 24 hours a day, 7 days a week. Call charges apply.
What is 159?
When you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity.
Call us on 03457 212 212 or +44 3457 212 212 from outside the UK.
Call us on 0345 600 6000 or +44 345 600 6000 from outside the UK.