How do I reset my online banking password or security code?

Go to online banking and select 'Forgotten my login details' to:

• get a username reminder
• reset your security code
• reset your password

If you need to unlock your account call us on:

• 03457 212 212 for current accounts and savings accounts
• 0345 600 6000 for credit cards.

Call charges apply and lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. You can call our team from the UK and abroad.