Useful forms and important documents
Please see below for a list of our most frequently used forms. You can also get help if you want to query a debit or credit card payment.
To download a form, simply click the relevant link from the list. If required, complete and return it to the address provided on the form.
You will need to use Adobe Acrobat reader to view these forms.
- Convert your joint account into an individual account (joint to sole mandate) (PDF)
- Add a new account holder to your current account (sole to joint form) (PDF)
Find out more about joint accounts
- Consent to open a joint account (PDF)
- Add an additional card holder to your smile Visa credit card (PDF)
- Authority to add third party mandate (PDF)
- Set up a direct debit for your smile Visa credit card (PDF)
Find information on a lost or dormant account
Inactive or dormant accounts are UK bank and building society accounts that have been untouched for 15 or more years, and where we are unable to trace the customer who owns the account.
There is a free online service to help you find a lost account.
Question a transaction
If you disagree with a payment on your account, there are a few different options you can take, depending on whether you think it’s fraudulent or genuine.